Boral Bricks sells brick from several different locations
around the southeastern United States. As much emphasis as it places on quality control,
there still are occasional customer service issues that need to be resolved. Boral
requested that PTLC design and develop an application to help them manage this important
business function.The Customer Issue System was built using several different Microsoft
technologies and products. The client interface is using Microsoft Internet Explorer (IE)
which displays and processes web pages generated from the server using Microsoft Active
Server Pages (ASP). The data is captured and stored at the server using a Microsoft Access
database. An Access application is also used to manage the validation data and to generate
the analysis reports, which are stored on the server as Microsoft Excel documents. These
management reports are delivered to users via the web browser (IE).
As an issue is added to the system, information is entered that can trigger several
different user-defined events. For example, if an issue indicates that the brick requires
staining, this adds an entry to the stain manager's To Do List. These events are all
defined by the product managers giving Boral Bricks a great deal of flexibility in using
the software.
The fact that this application is delivered to the typical user via a web browser over
the company's Intranet has some very strong benefits to the company. While end-users may
need some training on the business rules for the application, typically they do not need
any training on how to use the application. The browser is a very comfortable and familiar
interface for many users.
This is a private Intranet application that is not publicly available. For more
information, please contact us.
